Shipping Policy
While we strive to ensure timely delivery of all orders, Fun Family Health is not liable for delays caused by third-party shipping providers, incorrect information provided at checkout, or unforeseen circumstances such as natural disasters or service interruptions. All delivery timeframes are estimates only and may vary. For digital products, it is the customer’s responsibility to ensure they have appropriate technology and internet access to download or view the content. By placing an order, you agree to the terms outlined in this Shipping Policy.
Shipping Policy
Effective Date: 19/4/25
Thank you for shopping with Fun Family Health. Below is our Shipping Policy for orders placed through our website within Australia.
1. Shipping Locations
We currently ship Australia-wide. Unfortunately, we do not offer international shipping at this time.
2. Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive a notification when your order has been shipped.
Please note that processing times may be extended during busy periods, promotional events, or due to unforeseen delays.
3. Shipping Rates and Delivery Estimates
Shipping fees are calculated at checkout and are based on the size, weight, and destination of your order. Estimated delivery times are:
• Standard Shipping: 3–7 business days
• Express Shipping (if available): 1–3 business dayDelivery times are estimates only and may vary depending on your location and courier delays.
4. Delivery Providers
We use reputable courier and postal services (e.g., Australia Post, Sendle, or couriers) to ensure your order arrives safely. Tracking information will be provided once your order has been dispatched.
5. Missing or Delayed Orders
If your order hasn’t arrived within the estimated timeframe, please check your tracking information first. For further assistance, contact us at [your email] and include your order number.
We are not liable for delays caused by third-party shipping providers, incorrect shipping details provided at checkout, or circumstances outside our control.
6. Shipping Address
Please ensure your shipping address is complete and accurate when placing an order. We cannot be held responsible for orders delayed or lost due to incorrect address details.
7. Contact Us
For any questions regarding your order or this Shipping Policy, please contact:
Rebecca Kennedy
Fun Family Health
Email: funfamilyhealth@gmail.com
Phone: 0407028758
Digital Product Delivery Policy
Effective Date: 19/4/25
Thank you for your purchase from Fun Family Health. This policy outlines how digital products are delivered and supported through our website.
1. Digital Products Only
This policy applies exclusively to digital products, including (but not limited to) eBooks, downloadable guides, online programs, or resources provided in PDF, video, or other electronic formats.
2. Order Processing and Access
Once your payment is successfully processed, you will receive an email confirmation with a download link or access instructions for your digital product. This is usually sent immediately but may take up to 1 hour. If you do not receive your access email, please check your spam or junk folder before contacting us.
3. Delivery Method
Digital products are delivered via:
• Direct download links provided on the order confirmation page
• Email with a secure download or login link
• Access via a membership or course portal
Please ensure you enter the correct email address at checkout to avoid delays in receiving your product.
4. Access Issues or Technical Support
If you experience any issues accessing your product, please contact us at [your contact email] with your order number and a description of the issue. We’re here to help and will respond within 1–2 business days.
5. Refunds and Exchanges
Due to the nature of digital products, we do not offer refunds once a product has been downloaded or accessed, unless required by Australian Consumer Law. Please read product descriptions carefully before purchasing, and contact us if you have any questions prior to checkout.
6. Contact Us
If you have any questions or need assistance with your digital order, please reach out to:
Rebecca Kennedy
Fun Family Health
Email: funfamilyhealth@gmail.com
Phone: 0407028758